Tag: workflow orchestration AI automation
It’s April 2026, and despite the surge in agentic AI and hyper-advanced multimodal models, the majority—nearly 74%—of AI customer support agents still fail to deliver meaningful ticket deflection. Why? The root issue isn’t the intelligence…
As business leaders in 2026 rush to deploy agentic AI for customer support, an unexpected hurdle is tripping up nearly half of projects: poor ticket deflection rates. Recent industry reports show that 46% of AI…