Tag: ticket deflection strategies AI
April 2026 marks a turning point in enterprise AI adoption, yet 68% of AI automation projects still miss their projected impact. The culprit? Overinvestment in generic solutions, insufficient process orchestration, and underestimating the complexity of…
In April 2026, businesses increasingly turn to AI-powered automation to manage support tickets and internal requests. Yet, a surprising 68% of custom AI agent deployments still fail to deliver meaningful results. What’s behind these shortfalls—and…