Tag: ticket deflection rates
As we enter the era of agentic AI in 2026, many businesses still fall into the “plug-and-play” trap when adopting Large Language Model (LLM) agents for customer support. Off-the-shelf bots promise lower costs and quick…
As we enter the era of agentic AI in 2026, many businesses still fall into the “plug-and-play” trap when adopting Large Language Model (LLM) agents for customer support. Off-the-shelf bots promise lower costs and quick…