Tag: ticket deflection benchmarks
As we move through 2026, customer support is undergoing a seismic shift—one driven by agentic AI, real-time multimodal models, and rapidly evolving automation standards. In this landscape, ticket deflection rates above 70% are no longer…
April 2026 sees agentic AI and multimodal models dominating the enterprise landscape, yet an astounding 60% of AI agent deployments underdeliver or fail outright. What’s going wrong—and what’s the blueprint for real, repeatable business value?…