Tag: support ticket automation
It’s April 2026, and autonomous AI agents have transformed from experimental pilots to the backbone of modern business operations. Yet, over 60% of agent deployments still fail to meet ROI targets, especially in support functions.…
In 2026, multimodal, agentic AI is touted as the backbone of next-gen customer support. Yet, recent studies reveal a surprising reality: 72% of automated AI support agents fail to deliver a measurable reduction in ticket…