Tag: semantic search AI
In 2026, the rapid evolution of agentic and multimodal AI has redrawn the map for operational efficiency, especially in customer support. Yet, a surprising number of businesses still rely solely on keyword search or siloed…
As AI-powered customer support agents become more prevalent in 2026, many businesses face a harsh reality: 68% of deployed virtual agents fail to meaningfully deflect inbound tickets or deliver satisfying first-contact resolutions. Despite vast improvements…