Tag: RAG AI architectures 2026
AI-powered customer support agents took center stage in the last few years, but by April 2026, CIOs and operations leaders are facing a hard reality: 64% of these agents still underperform in ticket deflection. The…
AI-powered customer support agents took center stage in the last few years, but by April 2026, CIOs and operations leaders are facing a hard reality: 64% of these agents still underperform in ticket deflection. The…