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Tag: multimodal support AI

Why 72% of AI Agents Miss Ticket Deflection Goals in 2026—And How RAG Fixes It

As agentic AI transforms customer support in 2026, many organizations rush to deploy autonomous LLM agents to cut costs and boost efficiency. However, a striking 72% of AI agent deployments fail to hit their ticket…

July 11, 2026 By Congni Tech 0

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