Tag: multimodal LLM support automation
Despite explosive adoption of AI-powered customer support in 2026, 62% of projects still fail to deliver meaningful results for business owners. The culprit isn’t the technology—it’s the workflow. Businesses racing to plug in agentic AI,…
As businesses turn to agentic AI for customer support, the promise of autonomous ticket deflection—routing and resolving issues without human touch—remains tantalizing yet elusive. In 2026, an astonishing 68% of AI agent deployments miss ticket…
As autonomous AI agents take center stage in 2026 support operations, a surprising 67% still fall short of the ticket deflection rates promised by vendor hype. The delta between these underperforming deployments and transformative outcomes,…