Tag: multimodal LLM support automation
As businesses turn to agentic AI for customer support, the promise of autonomous ticket deflection—routing and resolving issues without human touch—remains tantalizing yet elusive. In 2026, an astonishing 68% of AI agent deployments miss ticket…
As autonomous AI agents take center stage in 2026 support operations, a surprising 67% still fall short of the ticket deflection rates promised by vendor hype. The delta between these underperforming deployments and transformative outcomes,…