Tag: multimodal AI customer service
In 2026, the allure of AI-powered customer support agents is undeniable, yet a whopping 73% of deployments underperform or fail outright. As business owners know, the investment in AI must bring measurable results—otherwise, it’s just…
It’s April 2026, and despite the surge in agentic AI and hyper-advanced multimodal models, the majority—nearly 74%—of AI customer support agents still fail to deliver meaningful ticket deflection. Why? The root issue isn’t the intelligence…