Tag: Generative AI ticket deflection
As we enter Q2 of 2026, business owners are grappling with an uncomfortable truth: despite groundbreaking progress in agentic AI and autonomous workflow orchestration, seven out of ten AI automation projects are still failing to…
Despite the rapid advances in agentic AI and multimodal support agents, a surprising 71% of generative AI-powered support bots still fail to deflect customer tickets as intended. Businesses eagerly deployed these tools to automate responses,…