Tag: GenAI customer support 2026
In April 2026, businesses invested billions into GenAI-powered support bots, yet an estimated 67% still struggle to deliver real customer value. Despite advances in agentic AI and the arrival of multimodal models, most bots underperform—handling…
Despite the rapid adoption of generative AI in customer support, 62% of GenAI-powered systems still fall short of expectations in 2026. Many organizations deploy shiny new chatbots and agentic AI assistants, only to encounter frustrated…