Tag: AI ticket deflection trends 2026
As 2026 ushers in the era of agentic AI and autonomous business operations, companies overlooking Retrieval-Augmented Generation (RAG) knowledge bases are quietly accumulating hidden operating costs. While customer demands grow more complex, the leaders in…
The past year saw enterprises racing to deploy AI automation for customer support, yet Gartner reports a staggering 73% of initiatives failed to achieve meaningful ticket deflection in 2025. Despite the hype around agentic AI…