Tag: AI ticket deflection 2026
Despite generative AI’s meteoric rise, the reality in 2026 is sobering: nearly 67% of businesses still struggle to achieve impactful AI-powered ticket deflection. Most companies deploy chatbots or off-the-shelf virtual agents, but without robust workflow…
As autonomous AI agents take center stage in 2026 support operations, a surprising 67% still fall short of the ticket deflection rates promised by vendor hype. The delta between these underperforming deployments and transformative outcomes,…