Tag: AI-powered customer support 2026
In 2026, businesses continue to invest heavily in AI-powered customer support, yet a surprising 67% of these automations fail to meet expectations. The main culprits? Overreliance on generic large language models (LLMs), superficial knowledge integration,…
Despite a surge of investment in autonomous AI-powered customer support since 2023, a full 63% of projects are still stalling or underperforming in 2026. Businesses are enthusiastic about agentic AI and multimodal models for support…