Tag: AI knowledge bases
Despite billions spent on AI over the past two years, a staggering 68% of AI agents deployed for customer support in 2026 fail to deliver meaningful ticket deflection. While headlines tout agentic AI and custom…
Despite billions spent on AI over the past two years, a staggering 68% of AI agents deployed for customer support in 2026 fail to deliver meaningful ticket deflection. While headlines tout agentic AI and custom…