Tag: agentic AI solutions
In 2026, businesses continue to invest heavily in AI-powered customer support, yet a surprising 67% of these automations fail to meet expectations. The main culprits? Overreliance on generic large language models (LLMs), superficial knowledge integration,…
April 2026 has made AI automation table stakes, yet McKinsey reports confirm a striking 78% of deployed ticket deflection projects still underperform—failing to meaningfully reduce support workload or customer response times. What separates the few…