Services FAQs | Congni Tech
Services

Our Services

What we build, how we build it, and what you can expect from each service.

14 questions answered
Any process that is repetitive, rule-based, or data-driven. Common examples: lead qualification, customer support triage, invoice processing, report generation, data extraction from documents, onboarding workflows, social media scheduling, and internal knowledge retrieval.
Yes. AI agents are autonomous systems that can take actions — search the web, query databases, send emails, update CRMs — based on instructions. We design and deploy agents tailored to your specific operational needs.
RAG (Retrieval-Augmented Generation) connects an AI model to your company’s own documents, databases, or knowledge base. Instead of generic answers, the AI responds using your actual internal information. You need one if you want AI to answer questions accurately about your products, policies, or processes.
Yes. We connect AI systems to the tools you already use — HubSpot, Salesforce, Notion, Google Drive, Slack, Zendesk, Shopify, and many more — via APIs and automation platforms like n8n and Make.
Yes. Our discovery and audit service is specifically designed for this. We map your workflows, calculate the ROI of different automation opportunities, and deliver a prioritised roadmap — before any code is written.
Yes. We deploy LLM-based support agents that handle Tier 1 and Tier 2 queries autonomously, integrated with your help desk and internal documentation. Our clients typically see 60–80% ticket deflection within 30 days of deployment.
Yes. We build qualification agents that screen inbound leads, score them against your Ideal Customer Profile, enrich contact data, draft first-touch outreach, and route hot leads directly into your CRM — without any SDR involvement.
Yes. We build document intelligence pipelines that ingest PDFs, extract structured data, validate against your records, and push clean entries to your accounting or ERP system — with near-zero manual entry.
Yes. We build churn prediction models, demand forecasting systems, and anomaly detection pipelines using your historical data — deployed as always-on intelligence your team can act on in real time.
Yes. We integrate with HubSpot, Salesforce, Pipedrive, SAP, Odoo, Zendesk, Intercom, and most platforms with an API. If it has an API, we can connect AI to it.
Yes — but we build production-grade AI agents, not simple rule-based chatbots. Our agents understand context, handle complex queries, connect to your real data, and escalate intelligently when needed.
Yes. We build pipelines that research trending topics, generate SEO-optimised articles, add internal links, assign categories and tags, and publish directly to WordPress — fully automated on a schedule.
An AI audit is a structured review of your business operations to identify automation opportunities. It includes a workflow mapping session, ROI calculations for the top 3–5 opportunities, a recommended technology stack, and a phased implementation roadmap.
Yes. We offer retainer-based support that includes monitoring, performance tuning, model updates, and new feature development as your needs evolve. We don’t disappear after launch.

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