Month: September 2026

As AI automation becomes mission-critical in 2026, many business leaders rush to implement Retrieval-Augmented Generation (RAG) knowledge bases—expecting instant support cost savings and operational agility. However, new data reveals that 68% of DIY RAG projects…

As AI-driven customer support has rapidly advanced in 2026, one innovation separates high-performing support teams from those left scrambling: Retrieval-Augmented Generation (RAG) knowledge bases. Companies embracing RAG-powered systems—like those built by Congni Tech—are seeing up…